Post by Doug L on Sept 1, 2012 11:58:06 GMT -5
These are the basic yet essential elements of Information Systems Management. They represent a basic laundry list of things to consider.
• Monitoring and management of network, server, storage, printers and client devices (desktop, laptop and mobile devices), including notification of impending or actual failures, capacity issues and other systems and network events
• Hardware asset inventory and configuration management, including firmware, operating systems and related license management
• Application software usage and management
• Software asset inventory, version control and patching, and license management
• Security management, including anti-virus and malware management tools, including virus definition updates. Protecting the privacy and integrity of you data is also important.
• Automated backup and restore, to backup up systems data in a central data repository
• Service desk problem management, which provides an automated process to generate and track trouble tickets and resolve problems found.
And of course Client Services for your customer, usually tier 0,1,2 and 3 services.
Disaster avoidance and recovery planning should be included in your Information Systems Management plan... which can be very simple BUT has to be effective.
(Assumes you would miss your computing platform if it went awry.)
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If you need assistance in putting something together so you don't have sleepless nights, let me know, the talk is cheap.
• Monitoring and management of network, server, storage, printers and client devices (desktop, laptop and mobile devices), including notification of impending or actual failures, capacity issues and other systems and network events
• Hardware asset inventory and configuration management, including firmware, operating systems and related license management
• Application software usage and management
• Software asset inventory, version control and patching, and license management
• Security management, including anti-virus and malware management tools, including virus definition updates. Protecting the privacy and integrity of you data is also important.
• Automated backup and restore, to backup up systems data in a central data repository
• Service desk problem management, which provides an automated process to generate and track trouble tickets and resolve problems found.
And of course Client Services for your customer, usually tier 0,1,2 and 3 services.
Disaster avoidance and recovery planning should be included in your Information Systems Management plan... which can be very simple BUT has to be effective.
(Assumes you would miss your computing platform if it went awry.)
-------------------------------------------------------------------------------------------------
If you need assistance in putting something together so you don't have sleepless nights, let me know, the talk is cheap.
